Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. How do I track my order status?
A. You can track your order online 24 hours/7 days by following these steps:
- Enter your email address
- Enter your order number
- Press “Find Order” to process
Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in AU, US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide.
Q. Where is you company located?
A. We are based in Sydney, Australia; Supply warehouses in: USA; High-Quality vendor contacts in: China
Q. Which currency will I be charged in?
A. We processes all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal, Google Pay, Apple Pay, Afterpay, ZipPay.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.